Application Details
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Job Description
Position: Operations Manager (Full Time Permanent)
Location: Lorca Limited T/A Premier Suites Dublin Leeson Street
Address : 14-17 Leeson Street Lower, Saint Kevin's, Dublin 2, D02 FW31
Salary:€34,000
Hours of Work: 39 hours per week
Premier Suites Dublin Leeson Street is currently recruiting for a hotel Operations Manager to join the team.
The Hotel
Premier Suites Plus Dublin Leeson Street is a luxury hotel alternative, offering lavish suites or refined penthouse apartments. The property consists of one and two bedroom Suites, Studio Suites and Penthouse Suites.
The Role
Reporting directly to the General Manager, your day to day responsibilities will include:
To assist the General Manager in running Premier Suites as a profit-driven, customer focused, team-oriented business.
To be responsible for the day-to-day operation of Premier Suites in the absence of the General Manager
To adhere to Prem Group policies and procedures.
To carry out reasonable requests made by management
To take responsibility for covering the reception area and the Accommodation department where necessary.
To manage the reservations function on a day-to-day basis
To carry out all reception duties to the specified standards.
To complete all reception duties on AM/PM checklists.
To take responsibility for covering the reception area and the Accommodation department where necessary.
To deal with guest queries and requests, act as an information source; provide details of local places of interest and activities.
To anticipate guests needs in order to enhance service quality and increase customer satisfaction.
To deal with lost property as per house policy
To check all tasks delegated to accommodation assistants to ensure that standards have been met and maintained.
To take ownership of guest complaints, ensuring that they are dealt with to their conclusion and notifying your manager of the situation
To hold the on-call emergency phone when required
This is a full time permanent position, the nature of the industry means that this role will include a variety of shift and weekend work.
To Apply
If you would like to apply for this role, please forward your CV through this website. We look forward to hearing from you!
Sector: accommodation and food service activities
Career Level
Managerial